Obelya Crown Imperial Duvet Cover Set with Shams – Egyptian Cotton 800TC

Domestic Shipping Only
Obelya ships exclusively within the United States. We do not offer international shipping.

Order Processing
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or federal holidays are processed the next business day.

Delivery Timeframes
Standard delivery takes approximately 3–7 business days depending on your location. Delivery times shown at checkout are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Rates
Shipping fees are calculated at checkout based on order weight, dimensions, and destination. Any promotional offers or free-shipping thresholds will be clearly displayed before you complete your purchase.

Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package until it arrives at your address.

Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Obelya is not liable for orders delayed or lost due to incorrect addresses provided at checkout.

Damaged or Missing Packages
If your package arrives damaged, or if items are missing, please contact our support team within 7 days of delivery. We will work with you to resolve the issue promptly.

Carrier Delays
We are not responsible for delays caused by shipping carriers or factors outside of our control (such as weather or service disruptions).

Eligibility for Returns
We want you to feel confident shopping at Obelya. Items may be returned within 30 days of delivery if they are:

• Unused and in original condition
• Free from damage or signs of wear
• Packaged in their original box or wrapping

Customized, clearance, or final-sale items are not eligible for return unless defective.

How to Start a Return

1. Contact our support team at Support@obelya.com with your order number and reason for return.
2. Our team will provide you with return instructions and an RMA (Return Merchandise Authorization) if required.
3. Ship the item back to us using a trackable shipping method.

Return Shipping Costs
Return shipping is the customer’s responsibility unless the return is due to a defective product or an error on our part.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.
• Approved refunds will be issued to your original payment method within 7 business days.
• Shipping costs are non-refundable unless the return is due to an error or damaged product.

Exchanges
We currently process exchanges as a return and new order. Once your returned item is approved, you may place a new order for the replacement product.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check with your bank or credit card provider. If the issue continues, contact our support team for assistance.