FAQs

Do you ship outside the United States?
No. We only ship domestically within the United States.

How long does it take to receive my order?
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

How much does shipping cost?
Shipping fees are calculated at checkout based on order size, weight, and destination. Any free-shipping offers will be clearly displayed when available.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number to monitor delivery progress.

Can I change or cancel my order?
If you need to make changes or cancel, contact our support team within 24 hours of placing your order. Once an order has shipped, changes cannot be made.

What is your return policy?
You may return unused and undamaged items within 30 days of delivery. Items must be in original packaging. For full details, see our Return and Refund Policy.

Do you accept exchanges?
Exchanges can be arranged for eligible items. The process begins once we receive and inspect the returned product.

Are your products covered by warranty?
Some items may include manufacturer warranties. Details will be listed on the product page if applicable.

How do I reach customer support?
You can contact us by email at Support@obelya.com or by phone at +19178094665 during business hours.

What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods shown at checkout.